چه واژه هایی در نامه های انگلیسی مرسوم هستند؟

پبامک، ایمیل، چت، شبکه های اجتماعی و … همه راه های مختلفی هستند که از طریق آن ها در طول شبانه روز با دوستان و نزدیکان خود در ارتباط هستیم. در این مواقع تنها کافی است آنچه را می خواهید به زبان ساده برای دوستان خود ارسال کنید و منتظر پاسخ بمانید. بارها برای دوستان خود نامه می نویسید و جواب دریافت می کنید، بدون این که به قالب نامه نوشته شده دقت کنید.

اما حتی متبحرترین افراد در زبان انگلیسی نیز گاهی از نوشتن نامه های اداری و رسمی خودداری می کنند. دانستن گرامر و زبان و کلمات کاربردی در زبان انگلیسی برای نگارش این گونه نامه ها کافی نیست. آنچه در نگارش نامه های رسمی بیش از هر چیز دیگری خودنمایی می کند رعایت قالب استاندارد آن است، به گونه ای که بتوان با کمترین کلمات و جملات، حداکثر مفهوم را رساند.

از این رو، همواره عبارات و کلماتی خاص در نامه های رسمی انگلیسی استفاده می شود که آگاهی از آن ها ضروری است. در این مطلب سعی شده است رایج ترین عبارات مورد استفاده در نامه های رسمی و اداری در قالبی آسان و طبقه بندی شده جمع آوری و ارائه شود.

Dear Mr. Brown Dear Ms. White Dear Sir Dear Sirs Dear Madam Dear Sir or Madam Gentlemen	Salutation سلام و تعارفات اول نامه
We are writing to inform you that … to confirm … to request … to enquire about … I am contacting you for the following reason. I recently read/heard about . . . and would like to know . . . Having seen your advertisement in … , I would like to … I would be interested in (obtaining/receiving) … I received your address from … and would like to … I am writing to tell you about …	Starting آغاز نامه
Thank you for your letter of March 15 … Thank you for contacting us. In reply to your request … Thank you for your letter regarding … With reference to our telephone conversation yesterday … Further to our meeting last week … It was a pleasure meeting you in London last month. I enjoyed having lunch with you last week in Tokyo. I would just like to confirm the main points we discussed on Tuesday . . .	Referring to previous contact اشاره کردن به تماس های قبلی
We would appreciate it if you would … I would be grateful if you could… Could you please send me . . . Could you possibly tell us/let us have… In addition, I would like to receive … It would be helpful if you could send us … I am interested in (obtaining/receiving…) I would appreciate your immediate attention to this matter. Please let me know what action you propose to take.	Making Request درخواست کردن
We would be happy to … Would you like us to … We are quite willing to … Our company would be pleased to …	Offering پیشنهاد دادن
We are pleased to announce that … I am delighted to inform you that … You will be pleased to learn that …	Giving Good News دادن خبر خوش – جواب مثبت به پیشنهادات
We regret to inform you that … I’m afraid it would not be possible to … Unfortunately we cannot/we are unable to … After careful consideration we have decided (not) to …	Giving Bad News دادن خبر بد – عدم قبول پیشنهاد
I am writing to express my dissatisfaction with … I am writing to complain about … Please note that the goods we ordered on (date) have not yet arrived. We regret to inform you that our order n°— is now considerably overdue. I would like to query the transport charges which seem unusually high.	Complaining شکایت و اعتراض کردن
We are sorry for the delay in replying … I regret any inconvenience caused I would like to apologize for (the delay/the inconvenience) … Once again, I apologize for any inconvenience.	Apologizing عذر خواهی کردن
Thank you for your quotation of … We are pleased to place an order with your company for … We would like to cancel our order n°… Please confirm receipt of our order. I am pleased to acknowledge receipt of your order n°… Your order will be processed as quickly as possible. It will take about (three) weeks to process your order. We can guarantee delivery before … Unfortunately these articles are no longer available/are out of stock.	Orders سفارشات
Please send us your price list. You will find enclosed our most recent catalog and price list. Please note that our prices are subject to change without notice. We have pleasure in enclosing a detailed quotation. We can make you a firm offer of … Our terms of payment are as follows :	Prices قیمت ها
Our records show that we have not yet received payment of … According to our records … Please send payment as soon as possible. You will receive a credit note for the sum of …	Referring to Payment اشاره به پرداخت سفارشات
I am enclosing … Please find enclosed … You will find enclosed …	Enclosing Documents ضمیمه کردن اسناد
If we can be of any further assistance, please let us know If I can help in any way, please do not hesitate to contact me If you require more information … For further details … Thank you for taking this into consideration Thank you for your help. We hope you are happy with this arrangement. We hope you can settle this matter to our satisfaction.	Closing Remarks نکات پایانی
We look forward to a successful working relationship in the future We would be (very) pleased to do business with your company. I would be happy to have an opportunity to work with your firm.	Referring to Future ابراز امیدواری به روابط آینده
I look forward to seeing you next week Looking forward to hearing from you “ ” to receiving your comments I look forward to meeting you on the 15th I would appreciate a reply at your earliest convenience. An early reply would be appreciated.	Referring to Future Contacts ابراز امیدواری از ارتباطات بیشتر در آینده
Sincerely, Yours sincerely, (for all customers/clients) Sincerely yours,  Regards, (for those you already know and/or with whom you already have a working relationship.)	Ending Business Letters تمام کردن نامه های دانشگاهی